SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment I unboxed my new floor lamp, I knew I had stumbled upon something special. The attention to detail in its construction is evident, boasting durability and a sleek look that caught my eye online. But seeing it in person, the mirror-like texture achieved through a unique electroplating process, elevates my living space with a luxurious touch that’s hard to find. Operation is a breeze thanks to a simple knob switch. While I initially hoped for a dimmable feature, I've found the consistent and reliable lighting to be perfectly suited to my needs, creating a warm ambiance that's become indispensable to my home. The wide range of certifications this lamp carries was the final seal of approval I needed. Knowing it meets such high safety and quality standards gives me peace of mind, making it clear that this is a product built to last. It’s not just a lamp; it’s a statement piece that I’m proud to have in my home.
I've always believed that lighting could make or break a space, and this lamp proves my point. Its tall stature and broad illumination range have completely transformed my study into a sanctuary of light. The 7 bulbs cast a bright yet gentle glow that makes late-night reading sessions something to look forward to. The non-dimmable feature, initially a concern, has proven to be a non-issue, as the light's intensity is just right for any time of day.
I absolutely love this lamp! It's not just any lamp, it's like a piece of art for your living room or wherever you put it. It's really changed the vibe of my space and feels like I've got this cool, artsy piece hanging out with me.
I'm really happy with this lamp. It looks amazing and the price was just right. Honestly, it feels like I got way more than I paid for. It's a win in my book.
The lamp was exactly as described online, and I'm so glad I went for it. It fits perfectly where I wanted it and just completes the room. It's one of those purchases that you end up feeling really good about.
The size of this lamp is just perfect. It lights up the whole room in such a nice way. It's not just about the light, though; it looks great even when it's turned off. I'm really pleased with how it ties everything together in the room.
Upon receiving this lamp, the first thing that struck me was its design. The mirror-like texture gives it a modern, yet timeless elegance that complements any decor style. It's not just about looks; the lamp's functionality, from its easy-to-use knob switch to its sturdy construction, ensures it stands tall and stable, becoming a reliable light source in my living room.
I'm so happy with this lamp! I originally bought one for my sister, and I liked it so much that I had to get one for myself. It even came with light bulbs, which was a nice surprise. Super happy with my purchase.
I needed a sturdy lamp because, well, my cats are a bit wild and they knocked over my last one. This lamp is sturdy, was easy to set up, and it doesn't tip over easily, which is exactly what I needed.
Considering the price, I'm really impressed with these lamps. I've bought two now, a year apart, and they've both been great. They fit nicely in spots where you don't really have a table, like behind a bed or a chair.
I managed to put this lamp together by myself, even though it's a bit heavy at the bottom. I have some issues with my muscles, so I was worried, but it wasn't too bad. It's really pretty and feels sturdy, plus it fits that mid-century modern look I love. Really happy with it.