SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It contains a cute sticker, so I can't help but think about where to put it. It's so cute.
it looks so cute
It's cute. It doesn't fit a little, but it's useful.
100% according to the description, Qualitative and works perfectly. Admittedly very gadget but practical for storing toothshakers, very happy to place on the table at the time of the aperitif, this distributer has its small effect😃
I loved...!! Is very nice
It's cute. It's a kitchen mask-~~ The face is a sticker. It works well. I recommend
works well
Cool, funny and works
funny and useful. Thanks
Very cute little stick box, according to the announcement!!
cool
Very cute, I like it
Sweet product. Hope it would work long enough
Beautiful, I love it, it works well and the design is great fun.
I found the product a little fragile, but my mother and wife liked it
nice,good product.thank you
Very nice, we really like a gift, it is not the same color as the photo but it is OK
Excellent
Very nice item
great
works well, looks fun
Very cool and works well
I like it
It's very cute, such a nice little box.
My child loved the product and it worked perfectly.
A two-sided sticker comes separately. When you put a toothpick and press the button, sometimes the toothpick rises like a rocket and flies. Cover the hole that comes out with your hand and use it.
This toothpick is beautiful. The toothpick comes out right, I highly recommend the product
Face does not come attached. Assembly required
Goods as described😃, Everything is OK
so nice. need few push to bring it up
I love it, so cute
It fulfills its function, good material
Perfect article, very funny and functional
Ok
It's so cute.
good quality
works well, I like using it
it is very beautiful, and I have already tried it and the chopsticks go up the first time
Very beautiful and ingenious. Although it only carries 50 chopsticks approx.
I needed a toothpick, I chose this one, and it's perfect
It's the same as the picture. It's cute and pretty.
Very nice
Very cute fulfills its function!! To cheer up the kitchen!! Very nice also as a gift and above all useful!
It looks useful we will try it to have it works so well
Well, but uncomfortable, sometimes they don't come out the first time.
that's a good thing
Goods as expected.
it's great
Very cute, works very well