SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As someone who appreciates the finer things in life, this watch has truly exceeded my expectations. The hollow design provides a glimpse into the intricate automatic mechanism - a testament to superior craftsmanship. It's not just about telling time, it's about making every second count with elegance and style. I've received numerous compliments on its unique aesthetic and luxurious feel. Definitely worth investing in if you're looking for something that stands out from the crowd.
Just received this watch and I'm absolutely in love with it! The automatic movement is smooth as butter, and the hollow design makes it a unique timepiece. A real conversation starter.
This watch is luxury on my wrist. It's not just about telling time, but making a statement too. Couldn't be happier!
Impressive
The craftsmanship of this watch is second to none. From its intricate hollow design to its reliable automatic mechanism – everything screams quality!
recommend
🌟🌟🌟🌟🌟 This watch has been an excellent addition to my collection! Its luxurious feel coupled with the sleek hollow design adds that extra touch of class.
Satisfactory
i've never had so many compliments for a wristwatch before - the hollow automatic men's watch really stands out in a crowd 👍
ok
A piece worth every penny! The detailing on the dial through its transparent case back showcases true artistry and mechanical genius.
wow
I bought this for my husband who loves watches, he was overjoyed by how luxurious it looks and feels plus the fact that it’s automatic made his day!
😊
If there's one thing you should splurge on this year...it has got to be this stunning piece of horology! Trust me, you won't regret your decision 🙏
Superb
My new favorite accessory! This watch not only tells time but also adds a touch of elegance to my everyday look.
this piece exudes luxury like no other - truly a class apart 👌
Fantastic
The hollow automatic mechanism of this piece is something to behold. A great blend of style and technology.
worthy