SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of exquisen.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of exquisen.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
What a fantastic digital clock! The perpetual calendar feature is so handy. I love it!
I'm absolutely thrilled with my new clock the digital display is crisp and clear. Plus, the perpetual calendar? Genius.
This product has exceeded all my expectations! It's super easy to read and keeps track of dates forever. 😊
Wow,
The best part about this clock is how it automatically adjusts for leap years—no manual adjustments needed!
i love how modern this looks on my desk can't believe i've gone so long without one
Best purchase in a while! The perpetual calendar function saves me from constantly checking my phone. 🙌🏼
👍👍
this thing doesn't miss a beat even remembers leap years totally worth every penny spent
Loving this digital display clock...the fact that it includes a never-ending calendar makes life easier!
Sleek design, accurate timing plus an everlasting calendar – what’s not to like?
I bought two—one for work and one for home—and they're both performing splendidly.
this was such an awesome find!! now I always know what day it is lol 😂😂💯
Brilliant idea!
This piece here has made organizing my days much simpler; no need to check dates elsewhere anymore 💪💪
it's so sharp looking and the digital display is easy to read. plus, it keeps track of dates forever! 👌👌
I've been using this for a month now and I have nothing but praise for its performance.
A clock that also keeps an accurate calendar? Sign me up. It’s been a lifesaver!
this is such a cool gadget
It's not just a clock, it's my personal assistant reminding me about the date all year round.